Do you read [Seth Godin’s blog](http://sethgodin.typepad.com/)? You should read [today’s post](http://sethgodin.typepad.com/seths_blog/2010/01/amplifying-complaints.html), particularly if you’ve been following the [HUG thing](http://www.waterloochronicle.ca/news/article/199579).
Which statement do you think is more likely to generate the desired response?
> I’ve been living here for 50 years! I pay my taxes! This neighbourhood is a disaster and the city needs to do something!
> I love this neighbourhood and I really like living here. I think it would be really great if more of the people like me who want to live here were able to.
Even if nothing else comes out of this, I hope some people at least learn something from it.