My QuickPAD finally made its last trip to my door on Friday. Which meant I stood a chance of being able to pick it up yesterday.
UPS has this interesting set-up for picking up packages. Even though they bought Mailboxes Etc. and have all these retail storefronts they could be using, if you want to pick up a package, you have to go to the UPS shipping warehouse thing off of Homer Watson in Kitchener. That’s a bit of a drive. What’s more, their customer counter is only during morning and evening rush hours: 4:30-6:30 pm being when I’d be able to get in there.
I left work at about ten to six, then, and had to stop and get gas (It’s still at around $1.06/litre around here) because I doubted I’d be able to make it there and back otherwise.
I got there in amongst a swarm of brown vans belting out diesel exhaust. I patiently waited in line for my turn at the cashier’s desk.
Like I was saying, the UPS customer service desk is literally in a warehouse. A very loud, concrete and metal warehouse with trucks lined up along the delivery bays. You can see people running around scanning things, yelling at each other and literally throwing packages–packages very much like your own–into the back of vans. No care whatsoever is given to the customer experience here. You’re thrown into the middle of a factory floor. All because you had the audacity to work during the day, and didn’t feel like leaving a cheque with one of your neighbours.
My turn came up and I gave the woman my delivery notice. Instead of being handed my package, which had apparently had its last trip in the van on Friday, I was told that it was still sitting on a truck, and that they were paging the driver to ask when they’d be in.
So I got to wait an extra 15 minutes or so in the warehouse, inhaling the diesel fumes and watching boxes being thrown from one place to another.
After the allotted time has passed and I had served my time for being such a horrible package recipient, I was allowed the honour of paying the extortionate brokerage fees that UPS charges you for paying GST and PST on your behalf. Canada Post does the same thing, but they charge you a flat $5 for every package you receive (which really annoying for subscriptions, but that’s another rant entirely). UPS’ brokerage fee, on the other hand, comes out to roughly what you pay in taxes. In this case, I got to pay an extra $30 for their delectable services.
And thus I am reminded why I should always, always remember to make sure anything shipped to me is not shipped via UPS.
At least I got my new toys, finally. And they are lovely to behold.